Building on a section with Harbour views which we love so also needs to be protected having a septic system that is very environmentally friendly was a must. We had lots of good reviews on natural flow so choice was made easily.
They were great with communication, service and all staff very respectful and professional.
I am using ecostore and earthwise products for everything as we also need to take care of the worms 😊
Have already recommended them to others who are in the process of starting to build soon.
👍 highly recommended 👌
Thea 03/2022
We’ve been really impressed with the service and professionalism from your team – thank you. Gary also did an excellent job, very tidy, great to communicate with, and happy to accommodate our requests.
Lauren 02/2022
Was actually fun working with the guys.
They did all the work naturally…
Couple of Ciders at the end of the day, great company.
Many thanks again.
Maaike 19/11/20
We are happy with the installation of our septic system thanks. The speed from us saying that we were ready for the installation and the job being completed was great. Also the site being left in a nice clean state was exceptional. Great people all round to deal with. Thank you
Meghan and Keith 24/09/20
To Whom it May Concern
Our Papakainga in Pouto (currently 8 homes on site) had major septic issues and due to Health & Safety reasons the Council was justified in demanding an upgrade.
Natural flow provided an environmentally sustainable system that uses a natural process to treat our wastewater to a very high standard. This was extremely important to us as the Papakainga lies adjacent to the Kaipara Harbour.
To date we have experienced great service and maintenance of the system and the Council is happy too.
Henry – Chairperson 05/03/20
To Whom it may concern.
Waitoki School’s decision to go with Water Flow Nz Ltd, was one of the wisest we have made.
The quality of both product and service is exceptional.
Their care of ‘post installed product’ is timely and professional.
One of the trickier elements when installing in a school environment, is the installers ability to run a safe secure installation – and Water Flow stood out with their professional approach to working around children.
Chris Neison – Principal 20/02/20
Just wanted to add that you guy’s have been amazing throughout this process, Gerry has been so great to deal with, himself and the other two guys were super efficient and very tidy completing the job on site and it was done on time even with my dates getting pushed out and not 100% confirmed until about a week out from the house arriving on site it felt like it was no issue to Gerry and he was very accommodating.
Emily 13/11/19
Thanks again, were really impressed by your Company. I would have absolutely no hesitation in recommending anyone in both the product and your after care support. We really appreciate it!
Thanks
Mark & family 6/06/19
I would also like to thank you guys for your exceptional customer service. we have been impressed by the professional attitude by your team.
Regards
Glenn 4/06/19
I just wanted to say ‘thank you’ for sending two such lovely, competent men (Hamish & Rangi) to repair our septic waste water field.
They were 100% professional and a real credit to Natural Flow.
Thanks again,
Leesa Irving 15/05/19
Thank you Hamish, we are pleased with the way that you finished the installation and particularly Jimmy’ s work with cleaning up the site. Please thank him for us.
We enjoyed your company, regards Steven 7/02/19
Hi Team,
I would like to send a special ‘ Thank you great customer service acknowledgment to the the sales, marketing and especially Reon Evans Service Representative.
You can have the best product on the market, the best Sales team, the best customer service. …
At end of the day ….we believe it is the representative of the Company who jumps out of the service vehicle with a smile and a firm handshake greeting us with a ‘ Giddy, I am Reon….’ let’s talk worms …..????
Brilliant ,!
.. what has lead me to write this acknowledgment is I am recording on my 2019 calendar our next service check…. the reports I keep, and reread to make sure we are all collectively doing our best to keep the ‘NATURAL FLOW ????’
Have a great Christmas team!
All the best
Kind regards
Nicky and Ian 9/12/18
Great installation from Craig and his young helper.
He co-operated well with my digger driver on site and left the site very clean and tidy.
Looking forward to the house taking shape so we can get the system hooked up.
Cheers
Richard 07/10/18
“Just a quick note to thank you guys for doing such a great job for us. You made the process very clear from the outset and kept us totally informed along the way. The drain layers turned up when they said they would, worked in appalling conditions and came back to finish off without a grumble.
I wish all our dealings had been so trouble free.” – 6/09/18
“We have been super happy with our new Wormorator. The guys were absolutely awesome on the installation. Jimmy, Terry and Rick were so hardworking, thoughtful and friendly. They have done an outstanding job.
Mary Kay was also very helpful in all our communication. We also appreciate the worm delivery.
The electrician hasn’t been yet. I will email you when he has completed the work.
Thanks so much.” – 8/01/19
“Just writing to thank NaturalFlow for your help to arrange the remedial work to be carried out on our property.
I am sure after seeing the new system put in that it should not be moving in the near future.
Without your help we would have been in a real mess.
The guys from EPG Solar and Plumbing worked really hard under trying circumstances and everything worked out well.
It is to your credit that your company stands by your product and installers.”
“NaturalFlow system is such a basic and easy system to look after and operate. We are very pleased with it and are glad we went with the system. The grey water has certainly been great on the gardens and the black water bed once planted looks after itself. Great!”
“Gee I love you guys 🙂
I was called this morning from Rangi to say the 6-monthly inspection is being done at 2pm today.
Your guy doing it has been held up, so he actually called to let me know.
This is never happens normally with tradie type people.
If your company ever needs someone to sell your systems up this end of the woods then give me an interview.
After my experience with all your people, I would be proud to sell it!”
“Back in 2008 along with our building projects we decided to go for the NaturalFlow sewage system as it didn’t require any power, on our site. We have been very impressed with the performance of this system, with very little maintenance, it basically looks after itself.
Without hesitation I would recommend the NaturalFlow system to anyone as I have had no difficulties with product or the friendly team at Waterflow NZ Ltd. ”
“Around 2004 we started to have problems with our septic tank system on our Ruawai Flats property. Intial inquiries showed it would cost between $9 – $11K to fix the problem.
While we were pondering this, quite by chance I read your advert in the Lifestyler offering an alternative system. After some investigation we decided to go ahead and your company installed the system in just one morning.
There has been no teething problems, there has never been any untoward smells and maintainance and compliance cost’s have been zero. Hence I can recommend this system without reservation.”
“We have lived with a NaturalFlow waste water system now for 4 years.
We choose NaturalFlow because we wanted an environmentally friendly system that didn’t require expensive, on-going maintance. Our system has delivered exactly what we wanted.
We have a system which requires no electricity, no pumps, makes no noise and best of all only requires us to lift the lid and check the worms when we feel like it.
About 2 years ago, we discovered that our original wormorator had moved because of hydrostatic pressure caused by unusual ground movement and wasn’t working as well as it should (this was no fault of the product). We contacted NaturalFlow and they supplied a replacement upgraded tank at no cost with no questions asked. The measure of a company is how well it stands behind its product when something goes wrong and NaturalFlow certainly stood behind their product!
We have been using this tank now for 2 years and have not had a single problem.
I can’t recommend NaturalFlow enough. If you want a simple, low cost, environmentally friendly sewage treatment system you really can’t go wrong with NaturalFlow!”
“We have recently installed at our weekender, lifestyle property at Awhitu a NaturalFlow System to handle our sewage and waste water. This system when we evaluated all other systems appealed to us the most, due to a number of factors.
This was because the basic principle of the system is to recreate what Nature would do in a virgin forest situation. The Wormorator handles both sink waste (through the insinkerator) and the toilet system waste. Shower and hand basin waste water bypass this part of the system and after passing through a filtering system, then mixes with the ‘worm tea from the Wormorator’. This mixture is then pumped automatically out through your dripper field. Fantastic, the plants get all the nutrients and the precious rain water has a second use.
The local camping ground has this same system but has two Wormorator units, and the proprietors comments to me when he was asked about this NaturalFlow system. “Was that it is an absolute no brainer to choose this system as it can take ‘shock loading’ and also handle times of very little use.”
We have also been extremely impressed with the after sales service and back up. If we were to ever develop another property we would go with the eco-friendly, Natural Flow system without giving it a second thought.”
“Re the installation of a NaturalFlow System, at our property at Hahei Beach.
In 2007 we were in the planning stage for our new house at Hahei. This also included looking into wastewater systems. A friend of ours who had not long finished a new house in Pirongia had installed a NaturalFlow System and he was very impressed with it. However they were in the country and on sloping land.
Our site is in the residential area of Hahei and being flat, and on the flood plain area we knew we had to get the right type of unit.
After intensive investigation we chose the NaturalFlow System.
The reasons were:
1. The unit could be installed mainly above ground, this being needed because of flooding. We beautified the area by building a raised garden around it on three sides the fourth side is the deck from the house. Hence we needed a unit that wasn’t going to give us any odour.
2. The run off due to the height of the unit then could go out at ground level with a raised grassed mound over it.
3. It was the lowest power required system we could find and only needing power to pump a tank of black water out to the evaporation field very occasionally and this was only needed due to our very flat area.
4. Also only having the black water go through the worm tank made a lot of sense to me.
The unit has worked with out a hitch since the day we started using it now over two years ago.
Any queries we have had have been answered by Natural Flow Systems very quickly and efficiently.
I would highly recommend this system.”
“I just talked to your colleague and I will be meeting with him tomorrow on site.
I must tell you that the efficiency you work is fantastic- a breath of fresh air for us 🙂
We were very impressed how long it took for you guys to organise from one day to next for someone to contact us and also the guy who called us was very flexible and we can meet him at a time which works for us.”
“In 2010 I built our new home in Langs Beach. I was looking for a wastewater and sewage system which did not require power to operate and was environmentally friendly and didn’t require regular servicing. Since our system would be down hill from the house and sloping to the proposed field I thought it was a possibility! I found NaturalFlow and researched the system and liked the idea of the Wormorator for treatment of the blackwater.
Our installation went smoothly and fitted in with our landscaping nicely.
We are very happy with our system and the service from the NaturalFlow staff is second to none! We had a couple of minor problems which were promptly and professionally taken care of.
As a builder with 40 years experience it was a pleasure to work with a company with such integrity and back up service.
I highly recommend the NaturalFlow system and the very helpful staff.
Thanks again for the great service.”
“Your system has only just been installed and the house will not be finished until the end of April so can not comment too much on the operation of the system.
I can however say that i have been very pleased with ‘NaturalFlow Auckland’s’ performance in relation to quoting, preparation of design work for Council, timeliness and quality of the installation work, and in particular, very impressed with Peter’s knowledge of the system and his ability to work cooperatively with Auckland Council staff.
I am thrilled to have a completely passive, gravity operated system that doesn’t require mechanical equipment, power or pumps but is reliant on natures totally natural processes.
The people whom I visited (who had a NaturalFlow System in place) before deciding which supplier to use, were very happy with their Wormorator® system and had no hesitation in recommending it to me. I am confident that I will feel the same way in the near future.”
“My wife made the final payment tonight and we really appreciate the professionalism of Waterflow NZ Ltd and the standard of work under not ideal conditions. The guys did a really fantastic job and we are more than happy.”
“John and I would like to express our appreciation for the work carried out yesterday by Rick and his assistant, and also for the very pro-active attitude of you all. This has been very re-assuring to us.
Obviously we now have to wait and see whether we have done enough to keep everything running smoothly and the water draining away but it looks good so far! I am busy watering the earth and will hopefully sow grass seed this weekend.”
“We feel very fortunate to have had the pleasure of dealing with Ken, Hamish and the team at Waterflow NZ. Their commitment to their product and services is exceptional, going above and beyond to ensure total client satisfaction, and delivering a quick and tidy job. We found it very easy to communicate throughout the installation and commissioning of the Naturalflow system. We totally recommend their product and their competent service to anyone!”
Julie Borwn, eHaus Waikato
Dear Team at Waterflow,
Thank you so much for your quick response to my cry for help on Tuesday morning.
Firstly the lovely Mary Kay on the phone who kindly and professionally sorted out the call out. Thank you Mary Kay.
Secondly, the arrival of Reon who was fast, professional, kind and with great “solve the problem” attitude’, set to it and got my unit functioning. You are a gem, Reon.
I have asked to have Ken come out to visit a site to place one of your units to service two wee cabins at the back of my property.
I am really impressed with your company and will rave about you to all who show interest in eco-sustainable systems.
Thanking you again,
Genevieve from Mangawhai
After doing a lot of research and talking to all septic system suppliers we chose Natural Flow for our new build. We found Justin very knowledgeable and the product very simple. We didn’t want something that was going to require expensive maintenance in the years to come, and the concept of the spilt system works really well.
There is absolutely no smell, the system makes no noise and can easily blend in to the surrounding garden.
I have and will continue to recommend the system to others who are in the market.
Thanks
Alex 19/07/16
Just a note to say that we are totally impressed with the install job done with the septic yesterday. Sid and the builder couldn’t believe how they left the site so tidy etc.
We definitely want you guys to do all the drain work for the house.
Sid & Glenda 21/09/16
Thanks Hamish and Gerry.
Gerry I really appreciated the work you and your guys did for me.
What I appreciated most apart from the promptness of doing the job was your attention to detail, the practical suggestions offered, making sure everything worked well for me and of course the Council and getting both jobs done so quickly.
I am looking forward to using the system and will let you know when it is ready to use
Regards
Carol from Hawkes Bay 18/12/16
Hi Gerry,
Just wanna pass on a huge thank you to you and the team at Water flow!
Awesome customer service, great communication and a fantastic eco friendly septic system!
Needless to say I have told everyone about your guys system and the great work you have put in.
Kind Regards
Tova and Charlie. 5/05/17
Hi Hamish
Thank you. It has indeed been a pleasure working with you and the team also. Very impressed with their expertise, care and efficiency.
Kind Regards
Aaron 6/06/17
Hi Everyone at Waterflow.
Just want to say a big thank you for the lovely gift we received today from your firm.
It is very much appreciated .
We did say thank you to the boys who installed the tanks , and field here at our new house as we thought they certainly did all they could to satisfy our expectations . Particularly Steven and Rangi , thanks again .
We trust we have many years ahead of safe and trouble free wastewater system.
Many thanks to you all .
Keith & Jill Clarke. 4/07/17
Thanks Hamish
You achieved in a couple of days something we could not achieve in five months!
If ever you need a site to tell people how great your system is, please send them here.
Kind Regards
Brian Jones 3/11/17
Hi Hamish
Just a quick email to say a huge thank to you , ken & the team.
Stoked with the work done , the boys on the diggers did a awesome job .
Every thing was left nice & tidy , super happy !!
Xmas bonus for all !!
Thanks again
John 22/11/17
Thanks very much. Hamish, Rick and the guys were absolutely amazing and went right beyond their call of duty.
Everyone has been an absolute pleasure to deal with.
Sandra from Mangawhai 12/12/17
Thanks Hamish
Understand about the weather, it was great to get the bulk of it done yesterday. I dropped in a couple of times and it was going well, you seem to have a good crew operating, very helpful and competent. Just give me a call when you are going back on site.
Thanks for you work on this.
Kind regards
Ken 13/02/18
Thanks for everything, great working with you guys; Professional and stress free.
We will highly recommend to anyone if we get the chance.
Dean O’Dea 29/03/18
Good morning Chantelle,
May I once again thank you, Rangi and the team most sincerely for your excellent service. Margaret and I really do appreciate it.
Best regards,
Bob 11/07/18
Hi Hamish
It’s Dean Baker here from 39C Cemetery Rd. Trust you are all well.
You did such a wonderful job for us I’ve been recommending you to many and understand a neighbour ……….., had a resent install.
I’m cc’ing in my work colleague ……….., who has a new build in the pipeline and I’m sure could benefit from your fantastic system & service.
I’ll leave this with you.
Best regards to the team
Dean 23/08/18
Hi Rangi this is Jude Blades at ………., i would just like you to know, your colleague who came to do annual inspection and maintenance today, was very helpful, respectful and friendly.
Thank you for such great service.
Jude 29/08/18
Hi Hamish,
Your team from Kaukapakapa drainage appear to have done a very good job and were great to deal with. Nothing was too much trouble and we are more than happy where the soakage field has ended up.
A very tidy job all up.
You guys have been good to deal with and made the whole experience seamless.
Thanks to all.
With regards
Len and Helen 24/09/18
Waterflow NZ Ltd has professional Installers and Designers that cover every region of New Zealand, so where ever you are situated from the Cape to the Bluff, just call our friendly team now to find out the closest one to you.